Amazon is doing more beta testing of automated help answers where you may have been able to easily initiate a case in the past. You may have to work your way through that process before you can submit a case. Amazon’s mission is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of that mission. The Customer Service team has a very clear purpose – to prevent, solve problems and delight our customers. Our team supports customers in 16 languages from more than 130 locations around the globe. They do, but you have to dig for a while to find it. More than 95% of the problems anyone could possibly have with an Amazon order - missing items, late shipments, packages that show as delivered but weren't, wrong item, etc - can be handled throu